Hello! If you are reading this, then you care about privacy – and your privacy is very important to us. The purpose of this Privacy Policy is to give you a clear explanation about how we collect and process your personal information through browsing or using our website www.keencrewremovals.co.uk (“Website”), or our ‘partner’ app (“App”). It is important that you read this Privacy Policy together with any other privacy policy, including our cookies policy www.keencrewremovals.com/cookies (“Cookies Policy”), or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your personal information. This Privacy Policy supplements our other policies and is not intended to override them.
This Privacy Policy has been prepared in accordance with the Data Protection Act 2018 which implements the General Data Protection Regulation (or such UK legislation intended to replace or supersede it) (“Data Privacy Laws”). Defined terms used in the Privacy Policy have the meanings set out in the Data Privacy Laws.
Our transport partners (“Transport Partners”) and third-party or sub-contracted drivers (“Drivers”) should also read the privacy notice by following the link at the end of this policy.
We are keencrew removals trading as keencrew service ltd of 118 Sydenham Road SE26 5JX and our company registration number is 14874300 (“keencrew service ltd”). References to “we”, “our” or “us” means keencrew removals. We are a delivery, transportation, and storage services company. We are the controller of your data. This means that we are responsible for deciding how we collect, store, and use personal information about you.
Personal data is any information that tells us something about you whether directly or indirectly identified or identifiable as an individual. We may collect and use the following personal data about you.
If you provided personal data of other people for the purpose and fulfilment of a collection and/or delivery, it is your responsibility to notify these people that their data is/was provided to keencrew removals.
This personal data is required to provide our services to you. If you do not provide the personal data we ask for, it may delay or prevent us from providing services to you.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We use different methods to collect data from and about you including through:
This includes personal data you provide when you:
Identity and Contact Data from:
Technical Data from the following parties:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
We only allow our service providers to handle your personal information.
We routinely share personal data with:
We may disclose Transport Partner personal information (name, phone number, vehicle details) to you as reasonably necessary for the purposes of providing the transportation services you have requested. You are only allowed to use and retain this personal information to allow the service you have requested to complete.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see here
We will not keep your personal data for longer than we need to, the period for which we will keep your personal data will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal data for a longer period, or where we may need to retain information in case of legal claim.
We implement appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration, or destruction.
In addition to the technical and organisational measures we have put in place, there are a number of simple things you can do to in order to further protect your personal information;
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us.
Please note that we will keep a record of the fact that you have made a request to exercise your rights, and our response to your request, to demonstrate compliance with our data protection obligations and so that we can handle any queries, complaints or claims in relation to your request. This record will be kept in accordance with our retention policies as described above.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaints
If you have any complaints about the way we use your personal data please contact the data protection officer at privacy@keencrewremovals.com who will try to resolve the issue. If we cannot resolve any issue, you have the right to complain to the Information Commissioner Office (ICO). If you need more information about how to contact the ICO please let us know.
Contact details
If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us by sending an email to privacy@Keencrewremovals.co.uk
or writing to the Data Protection Officer, keencrew services ltd 118 Sydenham Road SE26 5JX
From time to time we may need to make changes to this notice, for example, as the result of changes to law, technologies, or other developments. We will provide you with the most up-to-date notice and you can check our website periodically to view it.
This notice was last updated 22 january 2024
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
DRIVERS
To administer the contract that keencrew removals has entered into with a Transport Partner.
Performance of a contract To provide your contact details to any Customers to enable them to contact you in order for you to provide services to them.
Performance of a contract with you Necessary for our legitimate interests (to provide the purchased service to the customer)
To review your performance as a Driver and investigate any complaints concerning you and any legal disputes that arise involving you.
Performance of a contract with you Necessary for our legitimate interests (to maintain high levels of services and managing complaints)
To comply with our legal and regulatory obligations
To respond to, and keep a record of, any communications that you, and other users, send to us for complaint investigation and fraud prevention purposes.
Performance of a contract with you Necessary for our legitimate interests (to maintain high levels of services and managing complaints)
To comply with our legal and regulatory obligations
In addition to the main privacy policy we routinely share personal data with:
Customers as reasonably necessary for the purposes of
All other terms and definitions from the Privacy Policy should be read in regard to your rights and protections.